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What Our Customers Are Saying?

We encourage our customers to share feedback, and we believe honest conversations help deliver real value for us to improve our customer service.
Archway Heating and Plumbing services
5.0
Based on 148 reviews
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MAXIMUM1988 v
10:30 18 Oct 25
My boiler had stopped working due to limescale build up. Steven was very professional and thorough with explaining the issue and what needed to be done to fix the problem. The job was quick and now the boiler works great. Everyone in my building uses Archway due to their good reputation. Would definitely recommend.
Ben Melia
16:45 14 Oct 25
Met Steve a few months ago, liked his style and asked him to come and quote for a new boiler and bathroom refit. Recently, we used AHPS to install the new boiler, getting rid of the old back boiler and tanks. They were on time everyday, professional, trustworthy and took time to explain what they were doing whilst overcoming any problems that arose.

A few days after the work was complete, a pipe in the bathroom burst as it was so old… I called Steve and he was with me within 4 hours. Thankfully, Steve had previously explained how they had re plumbed upstairs and I was able to isolate the bathroom to prevent any significant damage.

Overall, I’m really impressed, delighted with the workmanship and will definitely use AHPS again for future work - of which there will be plenty. All of this for a reasonable rate too!
Colin Curtis
15:11 05 Oct 25
Steve, carried out an annual service on my 18 year old boiler. He was one time and very efficient,and he cleaned up when he had finished. I would recommend Archway to anyone who needs any a boiler service.
Simone Mortimer
18:53 25 Sep 25
Steve arrived within the promised timeslot and sent a text to advise he was on his way. Always great communication.
He attended my boiler issue on Friday, diagnosed the fault, obtained the parts and came back first thing Tuesday to fix. All was working within two hours.
Steve always has great communication, is friendly, explains everything well and is very reasonably priced.
I would not hesitate to recommend Steve and his company again and am now using him to service my boiler.
Thank you Steve.
Leanne Conroy
14:50 18 Sep 25
Kiani fixed a leak for me and I couldn’t be happier with the service. He was on time (with a helpful 15-minute heads-up before arrival), professional, tidy, and very friendly throughout. Kiani was knowledgeable, explained everything clearly, and made the whole process stress-free. The price was more than fair, and I would 100% recommend Kiani to anyone needing plumbing work done.
Ann Lewis
09:50 15 Sep 25
Great workmanship, knowledge and attitude. Provided friendly service. I am happy to recommend Archway Heating.
Janice Gardner
17:55 09 Sep 25
Replaced our kitchen tap as the old one could not be fixed due to the manufacturing.
Really pleased with the service and how pleasant, personable and polite Kiani was.
Highly recommend this company.
Kate Crossland
16:36 09 Sep 25
I got in touch with Archway for a service and have since had a new boiler installed. Communication was good, service on the day was professional and efficient, and I was thoroughly pleased with the job. Thankyou.
Eve McGrath
10:51 08 Sep 25
Fantastic service. Would thoroughly recommend for the professionalism and expertise. Many thanks
Chavassea Okeke
17:38 06 Sep 25
Excellent and honest company! Highly recommended!
Anne Boulton
12:03 27 Aug 25
Thank you again Archway for coming out for an emergency call to sort an issue with our gas system. Efficient and reliable. Would highly recommend.
Alan Van der Merwe
08:21 26 Aug 25
Archway Heating and Plumbing recently replaced three bespoke radiators in our home with new designer ones. It was not a straightforward job because of the way our previous radiators had been installed, but the team handled it brilliantly. They even had to chip back the walls and adjust the existing plumbing, which was extra work they had not expected, yet they carried on without any fuss and stuck to the original quote.

The whole team were professional, friendly and easy to talk to throughout the job. The radiators look fantastic and the quality of their work is clear to see. I already have them booked for boiler servicing and a few more jobs later this year. Highly recommend Archway Heating and Plumbing for anyone looking for a reliable and trustworthy company.
Paul Davis
20:12 20 Aug 25
Boiler and Gas fire serviced. Prompt and professional service as always.
Ro33a J (Ro33a)
16:40 14 Aug 25
AHPS have been one of the best companies / tradesmen I’ve used so far in all of my homes. I felt really impressed from the start. Kiani was the first to swiftly respond to my request. He came next day. Quote was very fair and reasonable. But what I find more important, personally, is the customer service and delivery. Kiani is friendly, professional, competent, honest, polite, respectful and educational - I learnt some things that were so helpful to know about our toilet. He makes every effort to be available for you, and communication is 10/10. I’ll be using AHPS again 😊 thank you Kiani!
chajayjor
13:27 12 Aug 25
Good service, they keep you informed, very pleased and would recommend to friends and family
FragDaddy HS
16:32 08 Aug 25
Excellent Customer Service from Kiani. Diligent and knowledgeable and went above and beyond to fix my hot water and shower issues. Punctual and friendly, Highly recommend.
A M
11:22 03 Aug 25
R H-K
15:46 28 Jul 25
Genuinely great / professional service from Kiani. It’s hard to find such a fantastic and trustworthy service these days. Kiani stands out a million miles in terms of : response time, workmanship, open and honest advice in the best interest of the customer. Kiani brought along a training colleague.. any person training under Kiani’s supervision will be extremely successful as they will learn his approach to such a great delivery of service. Thank you Kiani 😊
Andy Chittenden
06:38 27 Jul 25
Thanks for an excellent service today, a call out on a Sunday to help me in an emergency. On time as promised quick and efficient work. I can’t thank you enough. Andy - Hemel Home and Garden Services Hemel Hempstead
Melissa's Creative World
23:30 05 Feb 25
Archway Heating company are superstars thrilled beyond belief with their work and would highly recommend
ozioma okolo
18:04 24 Jan 25
I recently had the pleasure of working with Archway Heating and Plumbing Services once again, and I can confidently say that Steve is a true professional! This was my second time using their services for a plumbing job, and just like before, I was thoroughly impressed.

Steve arrived on time and was friendly and approachable. He quickly assessed the issue with my radiator and explained the necessary repairs in a clear and concise manner. His expertise was evident, and I felt reassured that my radiator was in good hands.

The repair process was efficient, and Steve worked diligently to ensure everything was fixed properly. He took great care to minimize any disruption and left the area clean and tidy once he was done. I appreciated his attention to detail and commitment to quality workmanship.

What really stood out to me was Steve's dedication to customer satisfaction. He took the time to answer all my questions and provided helpful tips for maintaining my radiator in the future. It's clear that he genuinely cares about his clients and their needs.

I highly recommend Archway Heating and Plumbing Services for any plumbing or radiator repairs. Their professionalism, reliability, and exceptional service make them my go-to choice for all my plumbing needs. I will certainly be calling them again in the future!
Heather Yuen
23:16 19 Jan 25
Fantastic service and workmanship with honest and helpful advice. The team completed a complete refit of my bathroom and a new carpet throughout the flat. I was consulted at every step of the way and they could not have been more helpful, going above and beyond to ensure the entire process ran smoothly and they left the flat in an immaculate condition. I thoroughly recommend using Archway Heating and Plumbing Services.
Biren Chopra
12:45 11 Jan 25
Suggestions - I booked for full service but there was further work needs to done.

Please give quatation before start initial job, Customer have to think about full price if it is affordable or not.

Thanks for your advice.
Chloe Carter
12:57 02 Jan 25
Amazing service. Was clean, tidy and considerate. Even showed me how to bleed my radiators
David McGrath
19:46 01 Nov 24
A great service provided by this company. Steve explained everything thoroughly, provided context and background information, suggested things to look out for going forward and ran some additional checks without charge. Professional, honest and goes the extra mile and to top it off excellent value!
grahame golds
16:57 14 Oct 24
As always, amazing service. Excellent laying of new flooring . Fitter was polite and helpful and a very clean worker
Wayne Humphreys
10:57 14 Oct 24
Great service, honest, on time and on budget.
Natasha Coates
16:43 11 Oct 24
Ian Porter
15:59 11 Oct 24
Used again this year for annual service, very easy to contact and book service. Quick response to booking us in. Turned up on time and was professional and courteous. Fair price and easy to pay system. Will use again.
Carla Palmer
16:47 05 Oct 24
Eve Mcgrath
16:05 26 Sep 24
Really helpful and professional team. The work included replacement of boiler and heating system and loft boarding. The guys were very professonal and did the work to a high standard. They turned up on time and cleared up at end of each day. I would definitely recommend them as a team and will be booking annual boiler checks with them in future.
Emily Cowan
07:45 23 Sep 24
Mick did a fantastic job laying our living room flooring. Working around issues we found while lifting the old flooring including old gas pipes and having to level the floor which cost us another day. Mick was super friendly and even had Kiani come along to help to ensure they could finish the flooring even faster so it was complete for me. Really pleased with the end result (pics are before skirting board was put back on). Booked through Steve who was also really helpful and friendly. Would definitely use AHPS again!
Rosie Childs
18:49 28 Aug 24
Archway Heating did a great job on our bathroom. Steve, Kiarni and the team were all reliable and professional and carried out the work to a high standard. We are very pleased with the results, thank you. Will be recommending to friends and family.
Clive Preston
15:15 13 Jun 24
Michael is an excellent carpenter. He has built three bespoke wardrobes for us his attention to detail is 2nd to none. fitted oak worktops in our kitchen, most importantly, he’s a very polite man
B W
21:50 09 Jun 24
Michael did a fantastic job on my kitchen. The attention to detail is brilliant. I'm a very fussy and particular in what I want. Michael made this kitchen possible for me with his guidance and knowledge. He told me why some of my ideas were not possible and also showed me. Going with his recommendations and putting trust in him, I could see he was right and I'm much more greatful for it. He has done a brilliant job on the plumbing, kitchen fitting, custom cuts for lights, architectraves with all custom continuous groves all routed in. I love it. Thank you again! Here are some before and after pictures too.
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